Privacy Ploicy



At Luther Health, your privacy is our priority. This policy outlines how we collect, use, share, and protect your personal information, whether you interact with us online or offline. Our practices comply with GDPR, HIPAA, and other relevant regulations.

Information We Collect

  • Contact Information: Name, address, phone number, and email address.
  • Medical Information: Details necessary for treatment, including medical history.
  • Billing Information: Payment details required for transaction processing.
  • Website Usage Data: Visitor tracking data (via cookies and analytics) to improve website experience.

How We Use Your Information

  • Appointments and Scheduling: To facilitate your appointments with our practice.
  • Treatment Tracking: To document and manage treatment progress and care plans.
  • Tailored Health Advice: To offer customized health advice based on your medical history.
  • Payment Processing: For billing and payment processing, in collaboration with payment processors.
  • Analytics and Website Improvement: To understand and improve user interactions on our website.

Information Sharing and Disclosure

  • Payment Processors: To process payments securely.
  • Third-Party CRM: To manage client relationships and records.
  • Your GP (General Practitioner): To ensure continuity of care, with your consent.
  • Legal Obligations: We may disclose information to comply with legal and regulatory requirements.

We do not sell any personal data.

Cookie Policy and Tracking


We use cookies to improve user experience and gather analytics data. You can manage your cookie preferences on our site. For more information on cookie usage, please refer to our Cookie Policy.

Data Retention


We retain medical records for a minimum of 10 years following a patient's death, as recommended by the British Medical Association.

Your Rights


Under GDPR, you have the following rights:

  • Access to Your Data: You may request a copy of your personal information by emailing admin@luther.health.
  • Rectification: You can request corrections if your data is inaccurate.
  • Deletion: In certain circumstances, you may request the deletion of your data.
  • Restriction of Processing: You may limit how we use your information in some cases.

All requests should be directed to admin@luther.health.

Data Security


We employ the highest security standards to protect personal data, including encryption, secure servers, and access controls. Our practices meet GDPR and HIPAA compliance requirements.

International Data Transfers


We do not transfer or process data outside the UK.

Contact Information


For any questions or concerns about this Privacy Policy or your data, please contact us at: Email: admin@luther.health

Policy Updates



We may update this policy periodically. Any changes will be posted on our website, and we encourage you to review it regularly.